Product Manager – Discovery & Process Optimization

Turn Complex Healthcare Problems Into Products That Work

At Quest Analytics , we build technology that helps health plans navigate some of the most complex challenges in healthcare. We're looking for a Product Manager – Compliance & Operational Efficiency who can take complicated problems, create clarity, and turn that understanding into products and capabilities that make work simpler, faster, and more effective for our customers.

This is a hands on Product Management role for someone who enjoys being at the intersection of customers, business needs, and technology .

You'll partner with Product colleagues who are helping identify the problems we need to solve, then take ownership of understanding those problems deeply, translating them into clear and actionable work, and partnering with Engineering through execution and delivery.

We're not looking for someone who simply manages a backlog or takes feature requests. We want a problem solver, someone who asks why, challenges assumptions, understands the outcome we're trying to achieve, and helps the team determine the best way to get there.

What You’ll Do:

Turn Problems Into Clear Product Solutions

• Own and prioritize product capabilities supporting Quest Analytics' healthcare compliance solutions.

• Develop a clear understanding of who we're solving for, what problem we're solving, and why it matters .

• Partner closely with Product colleagues leading discovery and planning to translate customer and market problems into actionable product work.

• Break complex or ambiguous problems into clear requirements, user stories, priorities, and development work.

• Maintain strong Product Management discipline throughout execution, keeping the team focused on the problem and desired outcome rather than simply delivering requested features.

• Help take product capabilities through development, delivery, launch, and ongoing optimization.

Understand How Customers Really Work

Healthcare workflows are complex. You'll help us understand what is actually happening behind the process, not simply what a workflow looks like on paper.

• Develop a deep understanding of customer workflows, operational processes, pain points, and desired outcomes.

• Lead workflow reviews, discovery conversations, and cross-functional working sessions.

• Use techniques such as process mapping, workflow analysis, time-and-motion analysis, and human-factors thinking to understand where time and effort are being spent.

• Identify unnecessary steps, handoffs, delays, manual work, and other sources of friction.

• Ask not only "How does this work today?" but also "Why does it work this way and does it still need to?"

• Identify opportunities to simplify, automate, eliminate, or redesign work through technology.

Be a Strong Partner to Engineering

You'll work closely with Engineering throughout the development process, not simply hand over requirements and wait for something to be built.

• Translate business and customer problems into clear context and actionable work for Engineering.

• Make sure Engineering understands both what we're trying to accomplish and why it matters .

• Partner with technical teams to evaluate options, understand constraints, make thoughtful tradeoffs, and deliver scalable solutions.

• Surface ambiguity, dependencies, risks, and unanswered questions early.

• Adjust priorities thoughtfully as new information emerges while helping protect teams from unnecessary churn.

• Keep work progressing by creating clarity and driving decisions when needed.

Take Ownership Through Launch

Shipping the product isn't the end of the job.

• Partner with Client Services, Sales, Product Marketing, Engineering, and other teams to successfully bring product capabilities to market.

• Own enablement, support readiness, and client communication as part of delivery.

• Proactively communicate priorities, decisions, progress, risks, and changes so teams are working from one accurate story .

• Surface uncertainty and risk early and use good judgment to determine when an issue requires escalation.

• Manage competing stakeholder requests by prioritizing against the customer problem and desired outcome, not simply who is asking.

Prove That We Made It Better

We want to know that what we build creates meaningful value.

• Establish baseline measurements and define success metrics before and during development.

• Measure the impact of product improvements through outcomes such as: